Version: 2026-11-08. Academy services — Australia and New Zealand.
1. Who these terms are between
These terms are between Fierce Ventures PTY LTD, Townsville, Queensland, Australia (Touchline, we, us), and the legal person operating the academy identified during setup (Academy, you). Contact us at team@touchline.academy.
For a company, the company enters this agreement. For a sole trader, the individual carrying on the business enters it. A trading name does not create a separate legal person.
The person accepting confirms that they are authorised to bind the Academy. Accepting for a company does not make that person a personal guarantor of its debts. A sole trader remains responsible as the individual operating the business.
These terms govern the Academy’s use of Touchline’s academy management and payment services. They do not replace the Academy’s agreement with its families or customers. Any expressly accepted academy fee schedule forms part of this agreement and prevails for its stated prices and dates. Stripe’s agreements separately govern Stripe’s services; these terms do not change Stripe’s rights.
2. The service and your account
Touchline provides software to help academies manage their operations and, when enabled, accept and manage payments through Stripe. The Academy remains the seller of its coaching, programmes and other goods or services. Touchline does not become the provider of those services by processing a payment.
You are responsible for accurate business information, lawful services, required registrations, safeguarding and the staff you authorise. Keep account access secure, give people only the permissions they need, remove access when it is no longer appropriate and promptly report suspected misuse. Your responsibility for authorised users does not make you responsible for losses caused by our failure to meet our own obligations.
Only features expressly made available to your Academy form part of the service. Descriptions of planned features are not promises that they are available. Test and sandbox environments must not be used for real collections. Submission of setup information is not approval to accept live payments.
3. Payment setup and Stripe
Payment setup is part of academy setup. Once the required payment details have been submitted and accepted for processing, we may allow you to prepare your Academy while verification continues. Live collections require the necessary verification, payment and payout capabilities, and our activation checks to be complete. Further information may be required later.
Stripe provides payment processing and verification. Before using its services, you must accept the applicable Stripe Connected Account Agreement, which incorporates the applicable Stripe Services Agreement:
You authorise us, within these terms and your authorised instructions, to create and manage the Academy’s connected Stripe account; submit and update business, representative and payout information; request required capabilities; initiate authorised collections, refunds and payouts; administer disputes; and apply the fees, deductions and risk controls described below. This authority does not permit unrelated transactions or use of your information for unrelated purposes.
The native payment service is managed through Touchline and does not include an independent academy Stripe Dashboard. Contact Touchline for payment support. Stripe, banks, payment networks or authorities may require additional verification or a separate secure verification process.
Provide complete and accurate information, obtain authority to provide other people’s details, and promptly tell us about changes to ownership, representatives, business activity or bank details. Provide reasonably requested verification information within the stated provider deadline. Verification is not a guarantee against fraud or a promise that every payment will succeed.
4. What customers pay and what you receive
The customer pays the amount shown at checkout. We do not add a Touchline checkout surcharge. Our ordinary transaction fee is deducted from the Academy’s proceeds and includes Stripe processing; it is not added a second time.
For the Australian AUD standard offer, the fee is 3.8% plus A$0.30 per successful payment, inclusive of GST and Stripe processing. For a successful A$500 payment, the customer pays A$500, the fee is A$19.30 and the Academy receives A$480.70 before any separately identified refund, dispute or other adjustment authorised by these terms.
Each separate part-payment or approved contribution is a separate payment with its own fee. Failed or cancelled attempts have no Touchline transaction fee. Allocating an existing credit is not a new payment. There is no monthly player fee under this offer.
An expressly agreed introductory period charges only actual Stripe processing cost, including applicable GST, without Touchline markup. We absorb our Connect, payout and platform costs during that period. Standard pricing begins only on the date you expressly accept.
New Zealand pricing, collection currency and tax treatment must be set out in a separate fee schedule you accept before live collections. The Australian example does not establish a New Zealand rate or authorise currency conversion. No undisclosed provider product or optional paid extra may be charged to you.
The accepted price in effect when a payment attempt starts applies if that attempt completes later. A newly authorised attempt uses the terms then in effect. Fees, gross receipts and net proceeds must remain separately identifiable; net proceeds do not replace the Academy’s gross sales or tax records.
5. Collections and customer permissions
Collect only amounts lawfully owed and authorised. Give customers clear descriptions, prices, cancellation and refund terms before purchase. Do not submit fictitious transactions, collect twice for the same obligation or use another customer’s payment method without authority.
Saving a payment method is not permission for automatic collection. Where automatic regular-fee payments are enabled, obtain explicit permission covering the Academy, purpose, schedule and amount or cap. Give at least three calendar days’ notice of the amount and collection date. A scheduled collection makes one attempt; failure does not authorise repeated retries or a later catch-up debit. Changed scope or additional one-off charges require appropriate fresh approval.
Customers can stop future automatic payments without necessarily cancelling an underlying lawful debt. Do not collect more than the outstanding balance, including where other guardians contribute. Verify and allocate money already received outside Touchline before requesting further payment.
6. Refunds
The Academy is responsible for refunds required by law, its customer agreement or an authorised refund decision. You authorise us to process those refunds through the original payment route where supported. We may also process a refund required by a binding provider or legal direction, explaining it to you unless prohibited.
For an ordinary full or partial refund, the original transaction fee is retained and no additional refund fee is charged to the Academy or customer. Touchline absorbs provider refund charges, including during introductory pricing. The customer receives the full approved refund amount, limited to the amount still refundable from the original payment. This fee treatment remains subject to rights that cannot lawfully be excluded.
For an error caused by Touchline, we credit the affected Touchline fee and cover the processing costs caused by that error. We will reconcile overlapping refunds and disputes to prevent duplicate recovery or duplicate refunds.
7. Disputes and negative balances
A chargeback is a payment reversal raised through a customer’s bank or payment provider. It is different from a refund request made to the Academy.
The Academy is responsible for its disputed sales amounts, subject to the dispute outcome, and ordinary bank-dispute provider fees actually incurred, at cost and without markup. These dispute costs are an exception to the inclusive fee for ordinary successful processing. We will identify the provider fee and basis before recovering it; we do not impose an additional undisclosed Touchline dispute fee.
You must reasonably cooperate with disputes, including supplying accurate booking, attendance, communications and other relevant evidence by the stated deadline. We will communicate material deadlines and outcomes received from the provider. Neither party can guarantee a bank’s decision.
If refunds, reversals, agreed fees or other amounts properly payable under these terms exceed available academy proceeds, the shortfall is a negative balance. You must repay that shortfall to the extent it is your responsibility under these terms, including where Touchline has first paid Stripe or covered the amount on your behalf.
Touchline may be financially responsible to Stripe for unrecovered academy negative balances. That responsibility does not cancel the Academy’s repayment obligation to Touchline. Equally, it does not make the Academy responsible for every loss Touchline experiences.
We will not recover from you losses or costs to the extent caused by Touchline’s breach of this agreement, negligence, fraud or unauthorised activity. Responsibility will be reduced to reflect our contribution to a loss. We will credit any corresponding provider recovery or fee reversal, and never recover the same amount twice.
8. How amounts owed may be recovered
You authorise Touchline, directly or by instructing Stripe where supported and lawful, to deduct amounts properly owed under these terms from available or future proceeds of the same Academy legal entity. This includes agreed transaction fees, refunds, disputed amounts, disclosed provider dispute fees and repayment of a negative balance.
We will provide an itemised record showing the relevant transaction, amount, reason and any credit or recovery. We will notify you before a deduction where reasonably practicable, or promptly afterwards where a provider has already applied it or urgent action was reasonably necessary. Tell us promptly if an amount is wrong; we will investigate and correct errors.
Where proceeds are insufficient, we may invoice the remaining amount with supporting details and a reasonable payment deadline. You may raise a genuine dispute or request a payment arrangement. We will review a genuinely disputed portion before pursuing our own debt collection for it, without preventing legally required or provider-imposed action or reasonable protection of funds at risk.
Accepting these terms alone does not authorise Touchline to debit your bank account or charge a saved card to recover a debt. Any such collection requires the applicable separate mandate or authorisation and required notices. Stripe may have separate recovery rights under its agreement with you.
We do not recover academy business debts from guardians, employees or company directors merely because they use or administer Touchline. We do not take one academy entity’s proceeds to pay another’s debt. No automatic late fee, penalty interest or general collection surcharge is created by these terms. Any recovery costs must be lawfully recoverable and reasonable, rather than an automatic penalty.
9. Payout holds and reserves
We may apply a proportionate payout delay, temporary hold or reserve where reasonably necessary to cover identifiable refund, chargeback, fraud, negative-balance or legal risk. A reserve is money temporarily held against that risk; it is not an additional fee or Touchline revenue. Stripe may also impose controls under its own terms.
For controls we impose, we will explain the reason, amount or calculation, review timing and release conditions, unless disclosure is prohibited or would compromise a fraud investigation. We will limit the amount and duration to what is reasonably necessary, review the control as risk changes and release funds no longer needed. You may request a review and provide supporting information.
We may pause new collections when verification or payment safety requires it. We will continue handling existing payment outcomes, refunds and disputes as required. A payout delay does not make a successful customer payment unpaid and is not a reason to collect it again.
10. Academy operations and customer rights
You remain responsible for service delivery, customer complaints, consumer remedies, taxes and accurate accounting. Where Xero is connected, your Xero organisation remains the official invoice and accounting record. Touchline’s payment status, a bank payout and accounting reconciliation are separate events.
Customer debts do not automatically authorise restrictions on children’s existing participation or essential information. Any financial hold supported by Touchline requires explicit director approval and a defined scope over new chargeable commitments. Existing attendance, essential communications, medical and consent access, and payment, refund and support access must remain protected. Do not expose family debt information to unauthorised staff or other families.
11. Information, privacy and ownership
The Academy retains its rights in its records. You give Touchline permission to process them only as needed to provide and secure the service, follow authorised instructions, support payment and verification workflows, meet legal obligations and resolve disputes. You must have a lawful basis to provide information about staff, families, children and legal representatives and give them the required notices.
For payment services, you authorise necessary exchange of business, representative, ownership, payout, transaction, verification and dispute information with Stripe and relevant payment providers. This does not authorise sale of personal information or unrelated marketing. Stripe’s handling is explained in its Privacy Policy.
Touchline’s applicable privacy notice explains our processing, providers, overseas disclosures, retention and privacy contacts. General terms acceptance does not replace any separate consent required by law. Account closure does not require destruction of records we must lawfully retain, but retained records remain subject to applicable security, access and deletion obligations.
Touchline and its licensors retain rights in the software and branding. You may use the service for the Academy’s authorised activities. Do not attempt unauthorised access, interfere with security, distribute malicious code or misuse another academy’s information.
12. Our responsibilities and your legal rights
We will provide our services with reasonable care and skill, maintain reasonable security measures and investigate reported payment errors. We do not promise uninterrupted operation or a particular verification, bank-dispute or settlement outcome. We remain responsible for our own obligations; using a provider does not create a blanket exclusion of our liability.
Nothing in these terms excludes, restricts or modifies a right, guarantee, remedy or liability that cannot lawfully be excluded, including applicable Australian and New Zealand consumer and small-business protections. A customer’s statutory refund rights are not removed by an Academy policy or these terms.
Each party is responsible for loss to the extent caused by its own breach, negligence or unlawful conduct, subject to applicable law. Each must take reasonable steps to limit avoidable loss. The specific payment repayment obligations above apply only within their stated scope; they are not an unlimited indemnity for all losses of Touchline or third parties.
13. Ending or restricting the service
You may ask to close the Academy’s service by contacting us. We will explain outstanding payment obligations and available record export and closure arrangements. Closure does not automatically cancel a family’s booking, refund entitlement or underlying debt.
We may restrict or end the service where reasonably necessary for a material breach, fraud, security threat, unlawful activity or a binding provider or legal requirement. Where it is safe and lawful, we will give reasons, reasonable notice and an opportunity to remedy a remediable breach. Urgent action will be limited to what the risk requires.
Ending the service does not cancel existing refunds, disputes or amounts properly owed. Relevant payment, recovery, privacy and dispute provisions continue for as long as needed to resolve those obligations. We will not keep unrelated funds merely because the account has closed.
14. Changes, notices and complaints
We will give reasonable advance notice of material changes and explain their effect. Increased fees, a new recovery mandate or materially expanded financial obligations require express acceptance before they apply. Changes do not retrospectively reprice payment attempts or remove accrued rights. Urgent changes required by law or security will be explained as soon as reasonably practicable.
Important notices go to the Academy’s nominated account contact and, where available, its in-app inbox. Keep contact details current. We will pass on material Stripe agreement updates as required.
Contact team@touchline.academy about a complaint, disputed amount, repayment arrangement or payout review. We will acknowledge it, investigate fairly and explain the outcome and next steps. You retain access to courts, regulators and other remedies available under applicable law; contacting us does not require you to waive them.
These terms are governed by Queensland law, subject to mandatory protections and jurisdiction rights applicable in Australia or New Zealand. No exclusive foreign forum or compulsory private arbitration is imposed by these terms. If a provision cannot lawfully be enforced, the remaining provisions continue to the extent they can operate fairly and lawfully.