Who we are and what this covers
Touchline is operated by Fierce Ventures PTY LTD, Townsville, Queensland, Australia. General enquiries can be sent to team@touchline.academy. Our privacy and incident contact is Stuart King, CEO, at stuart@fierce.ventures, or by post to 24 Paxton St, North Ward, QLD 4810, Australia.
This policy covers touchline.academy, our early-access waitlist and enquiries about Touchline. The product is in development. This website does not provide a public academy account service or collect player records for academy management. Any separately offered trial or app service needs privacy information appropriate to that service before you provide academy records.
Information we collect
When you join the waitlist or contact us, we collect the details you provide, such as your name, email address, academy information and message. We also hold correspondence relating to your enquiry. Please provide only information relevant to your request.
When you browse, our hosting and analytics providers process technical information such as your IP address, browser and device information, pages visited, referral information and interaction events. See the provider and analytics sections below.
You can browse without giving us your name. We need contact details to respond to an enquiry or send waitlist updates.
How we use your information
We use submitted details to manage interest in Touchline, respond to enquiries and send early-access updates requested through the waitlist. Broader newsletters require a separate opt-in. You can stop updates by contacting us at any time.
We use website usage information to understand visits and improve the website, and technical information to deliver the site, investigate problems and protect it against abuse.
Providers and overseas processing
We use service providers to deliver the website, collect forms, understand website usage and manage correspondence:
- Cloudflare hosts and delivers the website and processes network requests for delivery and security. Its global infrastructure means processing can occur outside Australia. See Cloudflare’s privacy policy.
- Cloudflare Turnstile and Email Service protect the native waitlist form against automated abuse and send submissions to our team mailbox. Turnstile processes browser and device signals for its security check. Form details are delivered by email; the website does not create a separate waitlist database. See Cloudflare’s privacy policy.
- Google Analytics measures use of the production website. Google can process information in the United States and other countries where it or its providers operate. See how Google uses information from partner sites.
New submissions are held in our team mailbox. Earlier submissions collected through Tally may remain in Tally, exports and notification emails under the retention policy below; replacing the form does not delete those existing records. We do not represent that all information stays in Australia. Provider policies explain their own processing and international arrangements. We may also disclose information where required by law or necessary to respond to a lawful request.
Analytics and cookies
The production website loads Google Analytics. It uses cookies and similar technologies to measure visits and interactions. Your browser sends information to Google when the tag loads; merely browsing without submitting the form does not avoid this processing.
You can block or remove cookies through your browser and use Google’s Analytics opt-out browser add-on. Blocking cookies or scripts can prevent the form’s security check from completing. You can email us instead of using the form. Google explains additional controls in its privacy policy.
Children and sensitive information
This website’s waitlist is intended for adults interested in academy management. Please do not submit children’s details, player rosters, medical information, identity documents or other sensitive personal information through the waitlist or general enquiry channel.
If you believe such information has been supplied unintentionally, contact us so we can address it. Future academy workflows involving children, guardians or medical information require their own clear collection and access arrangements; the product vision on this site does not establish those arrangements.
Storage and retention
We currently retain waitlist and enquiry information indefinitely, with no scheduled deletion period. This includes submissions, exports and notification emails. You can request deletion or ask us to stop updates using the contact details below. Any information that must be retained to meet a legal obligation will be considered when handling a request.
Website logs and analytics information are subject to the relevant provider’s settings and retention arrangements. No internet transmission or storage system is completely secure; please avoid sending sensitive records through this website.
Access, correction, deletion and complaints
Email stuart@fierce.ventures to ask what information we hold about you, request access or correction, request deletion, stop updates, report a privacy incident or make a privacy complaint. You can also write to Stuart King at the postal address above. Include enough detail to locate the relevant submission, but do not send identity documents unless we agree a suitable verification process with you. We may need to verify your identity before releasing or changing information.
We will consider your request and explain any limits on what we can do. If a privacy concern remains unresolved, you can contact the Office of the Australian Information Commissioner or, for New Zealand privacy concerns, the Office of the Privacy Commissioner.
Changes to this policy
We will update this page when our practices change and show the effective date above. Materially different services or uses of information will need appropriate notice when introduced.
Document source
Adapted from the Basecamp open-source policies, licensed under CC BY 4.0. We have rewritten and narrowed the content for Touchline’s current website and waitlist. The source is supplied without warranties; its authors do not endorse Touchline.